Conversational counseling can help overcome common barriers to adoption by taking a more personalized approach to customer interactions. In this video, Alison Balow — adoptions and front-of-house manager for the Humane Society of Huron Valley in Ann Arbor, Michigan — demonstrates how conversational adoption counseling can decrease length of stay and lead to fewer returns. Alison will provide examples of the techniques best suited to engaging in friendly and thoughtful discussions with potential adopters.
Tag: adoption
Capacity Crisis: Let’s Talk About Solutions
MPA experts discuss solutions to the “capacity crisis” facing animal shelters across the country. The panel consists of industry experts sharing their approach to managing this unprecedented challenge. Our experts review current data to identify some of the causes of the crisis. Additionally, they discuss tactics to successfully help animals find homes during the adoption slowdown and for keeping animal guests safe and happy for the extended stays many of them are experiencing in shelters.
FeLV Cat Adoption Program
Humane Society of Huron Valley (HSHV) in Ann Arbor is one of several shelters in Michigan that has an adoption program for cats diagnosed with feline leukemia (FeLV). We spoke with Gary Evans, the clinic director at HSHV, to learn more. Wheels by Audionautix is licensed under a Creative Commons Attribution 4.0 license. https://creativecommons.org/licenses/by/4.0/ Artist:… Continue reading FeLV Cat Adoption Program